Instagram, Messenger and web chat

One AI agent for Instagram, Messenger and your website

Your customers write wherever they find you. Ciarem answers Instagram DMs, Messenger and your website chat with the same agent you set up for WhatsApp, and every conversation lands in one shared inbox.

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When every channel is its own island

  • Instagram DMs on one phone, Messenger on a laptop, and the website chat nobody checks.

  • Each channel has its own bot, and each one tells customers something different.

  • Someone replies from the Instagram app and the bot keeps talking over them.

  • Instagram DMs on one phone, Messenger on a laptop, and the website chat nobody checks. Every channel arrives in the same Inbox, marked with where it came from.
  • Each channel has its own bot, and each one tells customers something different. You describe your business, knowledge and transfer rules once, and the same agent team answers on every channel.
  • Someone replies from the Instagram app and the bot keeps talking over them. Replies sent from the Instagram or Messenger app show up in Ciarem, and the AI stops answering that conversation.

Every channel, one Inbox

WhatsApp, Instagram, Messenger and website chat threads arrive in the same list, each marked with its channel. Opening a contact shows their full history on that channel as a single thread, so nobody hunts for an older chat. If you run several brands, you can connect more than one Instagram account or Facebook Page, and the top of each chat says which one it belongs to.

  • Instagram DMs from a Business or Creator account
  • Messenger from your Facebook Page
  • An AI chat bubble on your own website
  • The same Inbox as your WhatsApp line

Instagram DMs, in the formats people actually send

A customer who mentions you in a story shows up with the story photo. One who replies to your story shows up with that story above their message, and the AI knows which story they are answering. Posts shared into the DM render as a post card, and voice notes, reels, files and photo albums all show in the thread.

  • Your team and the AI can send photos, videos, voice notes and PDFs
  • Quote-reply and emoji reactions both ways
  • Audio is converted automatically to a format Instagram accepts

One agent, configured once

Your business context, knowledge base and transfer rules apply on every channel. The same agent team qualifies, answers and hands off on Instagram, Messenger and your website exactly as it does on WhatsApp, and the Control center measures it across all of them.

Meta's rules, already built in

Instagram and Messenger only let a business reply within 24 hours of the customer's last message. When that window closes, Ciarem locks the composer and offers an internal note instead, for your team and for the AI. Website chat has no such window.

  • No Meta messaging cost on Instagram, Messenger or website chat
  • Connected through Meta's official login, no shared passwords
  • Comment-to-DM automations on Instagram and Facebook posts

In this area

How to get started

Add your channels in minutes

  1. 01

    Connect Instagram

    Go to Channels, then Instagram, and click Connect Instagram. Log in with Meta and pick your professional account.

  2. 02

    Connect Messenger

    Go to Channels, then Messenger, click Connect Messenger and select the Facebook Page your customers message.

  3. 03

    Add website chat

    Go to Channels, then Website chat, click Set up website chat and paste the one-line snippet into your site.

Frequently asked questions

Yes. Every plan includes WhatsApp, Instagram, Facebook Messenger and website chat. Instagram, Messenger and website chat carry no Meta messaging cost; the messages you send count toward your plan's monthly allowance, like on any channel.

No. You configure your agent team once and it answers on every channel you connect, with the same knowledge and transfer rules.

No. Instagram needs a professional account (Business or Creator), and Messenger needs a Facebook Page, not a personal profile.

Yes. You can connect several of each to the same workspace, and each conversation shows which account or Page it belongs to.

The reply appears in the Ciarem thread, labeled with the app it came from, and the conversation is handed to your team so the AI never talks over you. You can hand it back to the AI from the Inbox.

No. Meta only allows replies within 24 hours of the customer's last message, and Instagram and Messenger have no template to reopen it. You can leave an internal note until the customer writes again.

Related features

Your next customer already wrote to you.

Try Ciarem free for 14 days and see it answer with your information before your customers do.

Start your free 14-day trial
  • No credit card. Cancel anytime.