Instagram DMs

An AI agent that answers your Instagram DMs, day and night

Connect your Instagram professional account and your agent answers DMs, story replies and mentions with your prices, policies and transfer rules. Your team sees every chat in the same inbox as WhatsApp and Messenger.

Start your free 14-day trial
  • No credit card. Cancel anytime.

What happens to the DMs your account receives

  • Someone asks for a price at 11 p.m. and gets an answer the next morning, if at all.

  • A customer replies “how much?” to a story and nobody knows which story they mean.

  • You answer from the Instagram app and the bot keeps talking over you.

  • Someone asks for a price at 11 p.m. and gets an answer the next morning, if at all. Your AI agent answers DMs at any hour, with your real business information.
  • A customer replies “how much?” to a story and nobody knows which story they mean. Story replies arrive with the story above the message, and the AI knows which one the customer is answering.
  • You answer from the Instagram app and the bot keeps talking over you. Replies from the Instagram app show up in Ciarem labeled Instagram app, and the AI steps back.

Story replies, mentions and shared posts, in context

A customer who replies to one of your stories shows up with that story above the message, and the AI knows which one they are answering. A mention in someone's story arrives with the story photo, and your posts shared into the DM render as a post card. Shared external content that Instagram does not expose to business tools shows an “Unsupported message” notice.

  • Text, photos, videos, reels and voice notes
  • Emoji reactions and quoted replies
  • PDFs, spreadsheets and Word files you can open or download
  • Several photos sent together show as an album

What you can send, and Instagram's own limits

Your team and the AI send text, emoji, photos, videos, voice notes and PDFs, and can quote-reply and react to the customer's messages. Instagram sets a few rules of its own, so it helps to know them up front.

  • Files up to 16 MB; audio is converted automatically
  • Text quick replies work here too
  • No captions on media: a caption goes as a separate message
  • No text formatting and no documents other than PDF
  • Templates and button menus are WhatsApp-only

Reply from the Instagram app whenever you want

Replying from the Instagram app or Meta Business Suite is fine. The reply mirrors into the Ciarem thread labeled Instagram app, the conversation is handed to your team and the AI stops replying. When you are done, hand it back to the AI from the Inbox.

  • The AI never talks over a person who just answered
  • Replies sent from Ciarem are never duplicated by the mirror
  • Messages from another tool connected to the account mirror too, buttons included

Several accounts, one agent across every channel

Connect more than one Instagram account to the same workspace. Each conversation shows which account it belongs to at the top of the chat, so your team always knows which brand they are answering for. You set up your business context, knowledge and transfer rules once, and the same agent uses them on Instagram, WhatsApp and Messenger.

  • Every account and channel in one Inbox
  • Each chat labeled with its Instagram account
  • The Control center measures the agent across all channels

How to get started

Connect Instagram

  1. 01

    Open the Instagram channel page

    In the sidebar, go to Channels, then Instagram.

  2. 02

    Click Connect Instagram

    Log in with Meta and select the Instagram professional account you want to connect.

  3. 03

    Turn off Instagram's instant reply

    The auto-greeting set in the Instagram app counts as a reply from the app and hands every chat to your team. Let your agent's first message do that job.

Frequently asked questions

No. Instagram is included on every plan and carries no Meta messaging fees. Messages sent from Ciarem count toward your plan's monthly allowance, like on any channel.

No. You need an Instagram professional account (Business or Creator) and access to the Meta login for that account. Personal accounts cannot connect.

No. Instagram only allows replies within 24 hours of the customer's last message, and there is no template to reopen the chat. After that the composer locks and you can leave an internal note until the customer writes again.

Turn it off. It counts as a reply from the app, so every new conversation would go to your team and the AI would stay silent. Your agent's first message does the same job.

Yes. You can connect several Instagram accounts to the same workspace, and each conversation shows which account it belongs to at the top of the chat.

Related features

Your next customer already wrote to you.

Try Ciarem free for 14 days and see it answer with your information before your customers do.

Start your free 14-day trial
  • No credit card. Cancel anytime.