AI agents for customer service and sales
Build a team from six ready agent types. Ciarem sends each message to the right agent, answers with your business information in your tone, and hands the chat to your team when a person is needed.
Customers write at night and on Sundays, and nobody answers until the next business day.
One generic bot can't qualify a lead, sell from a catalog and book an appointment.
Setting up a chatbot meant writing prompts or drawing decision trees.
Create agent starts from a type, and the type decides what the agent can do. These three move a lead from first message to purchase or appointment.
The other three handle the questions that fill your team's day, from your own business information. Grant each one the knowledge bases it may consult.
For every message, Ciarem reads each active agent's type and its "When should this agent step in?" description, together with the conversation so far, and picks one agent. The agent that answered last keeps short follow-up questions, and the chat only moves on a clearly new topic. Several agents can take part in the same conversation as the customer's need changes.
Basic configuration applies to your whole agent team. Describe your company, what you offer and who your customers are, then set how the agents talk.
How to get started
Fill in Basic configuration: business context, language, response length, initiative and tone. Edits save automatically.
Pick a type for each, write when it should step in, and switch on the knowledge bases and catalogs it needs.
Click Test agent to try it in the playground, then switch the agent to Active.
Try Ciarem free for 14 days and see it answer with your information before your customers do.