Facebook Messenger

An AI agent that answers your Facebook Page on Messenger

Connect your Facebook Page and the same agent that answers WhatsApp and Instagram starts answering Messenger, with your prices, policies and transfer rules. Your team sees every chat in one shared inbox.

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  • No credit card. Cancel anytime.

What happens to the messages your Page receives

  1. People message the Page and wait days for an answer, if they get one.

    1. Your AI agent answers Messenger at any hour, with your real business information.

  2. The Page inbox is separate from WhatsApp and Instagram, so nobody sees the whole picture.

    2. Messenger chats arrive in the same Inbox as your other channels, handled by the same agent team.

  3. Someone answers from Business Suite and the bot keeps talking over them.

    3. Replies from the Page inbox show up in Ciarem labeled Messenger app, and the AI steps back.

Connect your Page in a minute

You need a Facebook Page for your business and a Facebook account with admin rights on it. Log in with Facebook, pick the Page, and Messenger conversations start arriving. You can connect more than one Page, and each conversation shows which Page it belongs to.

Everything customers send, shown in the thread

Text, photos, videos, audio, files, emoji reactions and quoted replies all render in the Inbox. A Facebook post, reel or link shared into the chat shows as a link card, and anything Ciarem does not recognize shows a notice instead of being dropped.

  • Send text with bold and italic formatting
  • Send photos, videos, voice notes and documents up to 16 MB
  • Quote-reply and react to the customer's messages
  • Use your saved quick replies

Your team and the AI never talk over each other

Replying from Meta Business Suite or the Page's own inbox is fine. The reply mirrors into the Ciarem thread, the conversation is handed to your team and the AI stops replying. When you are done, hand it back to the AI from the Inbox.

Turn Page comments into conversations

When someone comments a keyword on one of your Page's posts, Ciarem can send them a Messenger message and open the conversation in your Inbox. When they reply, your AI agent takes it from there.

How to get started

Connect Messenger

  1. 01

    Open the Messenger channel page

    In the sidebar, go to Channels, then Messenger.

  2. 02

    Click Connect Messenger

    Log in with Facebook and select the Facebook Page your customers message.

  3. 03

    Turn off the Page's instant reply

    The Page's own auto-reply counts as a reply from the app and hands every chat to your team. Let your agent's first message do that job.

Frequently asked questions

No. Messenger is included on every plan and carries no Meta messaging fees. Messages sent from Ciarem count toward your plan's monthly allowance, like on any channel.

No. You need a Facebook Page for your business and a Facebook account with admin rights on that Page.

No. Like Instagram, Messenger only allows replies within 24 hours of the customer's last message, and there is no template to reopen it. You can leave an internal note until the customer writes again.

Turn it off. It counts as a reply from the app, so every new conversation would go to your team and the AI would stay silent. Your agent's first message does the same job.

Yes. You can connect several Pages to the same workspace, and each conversation shows which Page it belongs to.

Related features

Your next customer already wrote to you.

Try Ciarem free for 14 days and see it answer with your information before your customers do.

Start your free 14-day trial
  • No credit card. Cancel anytime.