AI agent testing and evaluations

Test your AI agent before your customers do, and keep checking after

Chat with your agents in the playground, see why each reply was written, correct it in plain language, and review the replies they actually sent to real customers.

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Why it's hard to trust a bot, and what changes

  • You can't trust a bot you've never seen talk to a customer.

    The playground simulates a real conversation on the channel you pick, with your agents, rules and knowledge.

  • When the bot gets something wrong, you don't know why.

    Every reply comes with a decision analysis: which agent, how confident, which sources and which transfer rules.

  • Fixing one wrong answer means digging through the whole setup.

    Mark it Needs correction, describe what it should do, and the agent applies it to similar situations from then on.

A playground that behaves like the real thing

Test agent opens a full simulation of a conversation. Write as the customer, or start from a ready scenario: an upset customer, a pricing question, someone who wants to book, a question about hours.

  • Pick the channel to simulate: a WhatsApp chat formats differently from web chat.
  • Set a simulated time to test out-of-hours behavior.
  • Impersonate an existing contact to test with their real data.
  • Choose which of your agents take part.

See why the AI answered that way

Every reply in the playground has a decision analysis, and so does every AI reply in a real Inbox conversation, under View decision analysis.

  • Assigned agent and routing confidence.
  • Knowledge used, or Answered without sources when a fact is missing.
  • The transfer rule that fired, or why none did.
  • Coaching applied: the saved corrections that shaped the reply.

Correct it once, in plain language

Under each reply, Good response protects what's right and Needs correction fixes what isn't. Improve response teaches a behavior, for that agent only or for all agents. Should transfer turns the moment into a real transfer rule. If your correction carries a price or a policy, Ciarem flags it and points you to the knowledge base, so facts never hide inside behavior. Every verdict also leaves a test that checks the fix still holds.

Review what it actually said to customers

The Evaluation center collects the replies your agents sent since your last review, across WhatsApp, Instagram, Messenger and web chat. It flags the ones worth a second look and groups them into categories, so you approve or correct each one in a single step. The history shows how many were Adequate or Corrected per run, and the Control center tracks readiness, a confidence level and your live numbers.

How to get started

A routine that works

  1. 01

    Run your ten most common questions

    Write them the way customers do, typos included, and rate every reply before you change anything.

  2. 02

    Fix each problem in the right place

    A wrong fact goes to the knowledge base, a wrong behavior to Needs correction, and a moment for a person to Should transfer.

  3. 03

    Review real replies once you're live

    Run a New evaluation after your first days, and again when prices, agents or campaigns change.

Frequently asked questions

Click Test agent to open the playground. You write as the customer, pick the channel and the agents taking part, and read the decision analysis under each reply.

Improve response folds your note into the agent's standing coaching, applied to similar situations from its next reply. You choose whether it applies to one agent or all of them, and you can delete it anytime from Saved corrections.

Yes. Open the conversation in the Inbox and click View decision analysis on the reply.

Every reply your agents sent since the last evaluation, on every channel. It keeps the ones that deserve review and groups them by theme, and says so when nothing needs attention.

The Control center shows three readiness cards (Agent team, Knowledge base, AI training) and a confidence level from low to high. If confidence is low, Ciarem asks you to confirm before publishing.

Related features

Your next customer already wrote to you.

Try Ciarem free for 14 days and see it answer with your information before your customers do.

Start your free 14-day trial
  • No credit card. Cancel anytime.