AI knowledge base
Your AI answers from your documents and website, not from guesses
Upload PDFs, paste text or index your whole website. Your agents search it for every customer message, answer in your voice, and you can see which source each answer came from.
- No credit card. Cancel anytime.
Why answers go wrong, and what fixes it
Your team types the same answers about hours, policies and delivery all day.
1. Your agents answer them from a knowledge base you fill once.
Your website changed, and the bot keeps repeating last month's information.
2. Ciarem checks your website pages every week and re-indexes only the ones that changed.
You can't tell where the bot got an answer.
3. The knowledge base's test chat shows the cited sources under each answer, and every reply's decision analysis shows the knowledge it used.
Files, free text and whole websites
Create a knowledge base, click Add information, and fill it with what your customers ask about. Each source card shows how many fragments it produced, so you know it was read.
- PDF and TXT files up to 20 MB each.
- Free text for anything else, such as the content of a Word or Excel file.
- Websites: up to 100 pages per site, found from your sitemap or your links.
- Sites built with JavaScript are supported. Menus, footers and cookie banners are left out.
Index your site once, keep it current every week
Type your address and click Find pages. Ciarem lists the pages grouped by section, and you pick the ones your agents should learn from. Once a week it visits them again.
- Pages that changed are re-indexed; the rest stay as they are.
- A page that fails keeps the content it had, so a short outage never removes an answer.
- New pages are never added on their own: the card tells you how many there are, and you click Review.
Answers grounded in what you wrote
Your content is cut into fragments of a few paragraphs. For each customer message, the agent searches them by meaning and by keywords, reads the best matches, and writes its own reply in your voice, without quoting or naming the document. When the answer isn't there, the agent says it doesn't have that detail, and your transfer rules can bring in a person.
Decide which agent reads what
Each agent has a Knowledge switch for every knowledge base, so your sales agent and your support agent can read different material. Prices and stock work best in a catalog, where the agent reads each record's fields exactly. When customers keep asking something no source covers, Recommended actions lists those questions so you can fill the gap.
How to get started
Set it up
- 01
Create a knowledge base
Open the knowledge card in the Control center and click Create knowledge base.
- 02
Add your information
Click Add information and choose a file, free text or a website. Check that every source shows fragments and no error.
- 03
Connect it and test it
Turn on the Knowledge switch on each agent that should read it, then ask the test chat five questions the way your customers write them.
Frequently asked questions
Your next customer already wrote to you.
Try Ciarem free for 14 days and see it answer with your information before your customers do.
- No credit card. Cancel anytime.