Checkout
Take orders on WhatsApp while your AI agent sells
Your sales agent builds a real order as the conversation flows, only from your catalog and at your prices. It collects the details you need, reads the order back, and registers it the moment the customer confirms. Your team takes over payment and delivery.
- No credit card. Cancel anytime.
Availability: Checkout is an add-on included in your plan. An admin activates it under Settings > Add-ons, and it works with sales agents that have access to a catalog.
Where chat orders go wrong
A customer says "I'll take it" at 10 PM and nobody is there to write the order.
Orders get lost between chats, notebooks and screenshots.
Wrong items or wrong prices end up on the order.
- A customer says "I'll take it" at 10 PM and nobody is there to write the order. The AI adds the item, collects the details and confirms the order, at any hour.
- Orders get lost between chats, notebooks and screenshots. Every confirmed order lands on the Orders page and on the customer's contact.
- Wrong items or wrong prices end up on the order. The agent only adds items from your catalog at the catalog price, and reads the order back first.
The order happens in the conversation
The flow mirrors how a good seller closes. When the customer decides, the agent adds the item. As the chat moves on, it asks for your order fields one at a time, never as a form. Before confirming, it sends the full order: items, quantities, total and the details collected.
- It confirms only after the customer explicitly agrees
- The recap and the confirmation are always separate messages
- Customers can change quantities, remove items or cancel along the way
Collect exactly what you need
On the Orders page, Settings defines the order fields: the details the agent must collect for every sale, like a delivery address or a payment method. Each field is Text or Options and can be required. The agent won't confirm an order while a required field is missing.
Only your catalog, at your prices
The agent can only add items that exist in a catalog it has access to, at the price the catalog states. If a customer asks for something you don't have, it says so and offers the closest alternatives. Delivery fees or extras you charge should be catalog records too.
- "What did I order last time?" gets a real answer from the order history
- Repeat orders are rebuilt at today's catalog prices
Your team takes it from there
When the customer confirms, Ciarem saves the order and hands the chat to your team through your highest-priority transfer rule. The agent never promises delivery times. Your team sees the order in the conversation's details panel, on the contact's Orders tab and on the Orders page, and moves it from Confirmed to Completed or Cancelled.
How to get started
Start taking orders
- 01
Activate Checkout
An admin goes to Settings > Add-ons and activates Checkout. Orders appears in the sidebar for the whole team.
- 02
Define your order fields
Open Orders, click Settings, and add the details the agent must collect, marking the ones that are required.
- 03
Rehearse in the Playground
Every sales agent with access to a catalog can now take orders. Try the whole flow in the Playground, where nothing is saved.
Frequently asked questions
Your next customer already wrote to you.
Try Ciarem free for 14 days and see it answer with your information before your customers do.
- No credit card. Cancel anytime.