ChatGPT and Claude (MCP)

Ask ChatGPT or Claude about your customers and chats

Connect Ciarem to ChatGPT, Claude or any assistant that supports MCP and ask in plain language: which chats are waiting for a reply, what a contact talked about last, how your AI agent did this week. The connection is read-only. It looks things up and never sends a message or changes a setting.

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Answers shouldn't take five tabs

  • To prep a call I open the inbox, the contact and the notes, and piece it together.

  • Every weekly report means exporting numbers and building it by hand.

  • I don't want an AI tool touching customer data or sending messages.

  • To prep a call I open the inbox, the contact and the notes, and piece it together. Ask "prep me for my call with Laura" and get her stage, properties and latest conversation in one answer.
  • Every weekly report means exporting numbers and building it by hand. Admins ask for conversation and team metrics, and how the AI agent performed, in one question.
  • I don't want an AI tool touching customer data or sending messages. The connection is read-only, and each person sees only what they already see in Ciarem.

What you can ask

Everyone can search contacts, list and read conversations, internal notes included, search your knowledge bases the way your AI agent does, and look up how-to steps in the help center. Admins can also ask about the workspace and the AI agent.

  • Conversation and team metrics for the last 24 hours or 7 days
  • How the AI agent performed over 24 hours, 7 or 30 days
  • Why the AI answered, transferred or declined in a contact's chats
  • Your AI agent's setup, knowledge sources and the questions it couldn't answer
  • A summary of your response evaluations

Read-only, by design

The assistant can look things up, but it can't send messages, edit contacts or change any setting. Agents see only their own contacts and the conversations they can see in the inbox, and admin-only questions answer that an admin is needed. Access is checked on every question, so a role change or removal applies right away.

Answers that link back to Ciarem

Each answer includes links to the contact or conversation in Ciarem, so you go straight from the summary to replying.

Works where you already ask

Ciarem is listed as Ciarem AI in Claude's connector directory and as Ciarem in ChatGPT's app directory, so there's no address to paste. It also works in Claude Code, Cursor, VS Code and any assistant that supports remote MCP servers with OAuth.

How to get started

Connect in a minute

  1. 01

    Find Ciarem in your assistant

    In Claude go to Settings, then Connectors, and search for Ciarem AI. In ChatGPT go to Settings, then Apps & Connectors, and search for Ciarem.

  2. 02

    Sign in and pick your workspace

    Click Connect, sign in with your Ciarem login and choose the workspace to connect.

  3. 03

    Ask your question

    Turn Ciarem on in the chat (the + menu in Claude, the tools menu in ChatGPT) and ask in your own words.

Frequently asked questions

No. The connection is read-only: the assistant can look things up, but it can't send messages, edit contacts or change settings.

No. You sign in with your own Ciarem login. No admin setup is needed, and any member of the workspace can connect.

Any active Ciarem plan, or the free trial.

No. The assistant uses the role of the person who connected it. Agents see only their own contacts and conversations; admins see the whole workspace.

What you ask, and the Ciarem data read to answer it, goes to that assistant's provider, such as Anthropic or OpenAI, under their terms. Connect only assistants your company allows for customer data.

Yes. Any assistant that supports remote MCP servers with OAuth can connect to https://api.ciarem.ai/mcp, including Claude Code, Cursor and VS Code.

Related features

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