iPhone and Android app

Your team inbox on your phone, with an alert when a customer needs you

The Ciarem app is the same workspace as the web: the same conversations, contacts and AI agents. Watch the agent work, take over a conversation from anywhere, and get a push notification the moment one is assigned to you.

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When you step away from the computer

  • The AI handed a customer to you, and you only saw it the next morning.

    A push notification reaches your phone when a conversation is assigned to you, and when a customer writes in one of yours.

  • Answering from your phone means juggling WhatsApp, Instagram and Messenger apps.

    Every channel is in one Inbox tab, with the same take over and hand back as the web.

  • You type a reply in a bad spot and it's lost when the signal drops.

    Messages you send offline are queued and go out on their own when you're back online.

Take over from anywhere

When the AI agent has a conversation, a panel says so with a Take over button. Tap it to reply yourself, and hand it back from the handler icon: Let AI respond, then Respond now or Wait for the next message. Transfer chat and Finish chat, with the contact's funnel stage, work as they do on the web.

Reply the way you would on the web

Attach photos, a picture from the camera or documents up to 16 MB, record voice notes, and send your saved quick replies and WhatsApp templates. Write an internal note your teammates see and the customer doesn't.

  • Edit with AI: improve, shorten, make more formal or friendlier, fix spelling
  • Transcribe voice notes you receive
  • Swipe to quote a message, long-press to react
  • Search every conversation by name, phone or message text

Notifications that go to the right person

New messages alerts you when a customer writes in a conversation assigned to you, and New conversations when one is assigned to you by a teammate, an assignment rule or the AI. Tap the alert and the app opens that conversation on that message. Set yourself Active, Inactive or On a break from the Inbox to control whether new chats reach you.

Your numbers and your CRM in your pocket

Home shows admins the workspace at a glance, with Awaiting reply turning red when someone is waiting, and shows each agent their own workload. The Contacts tab is your CRM as cards or as a funnel board where you drag a contact to a new stage. On iPad the Inbox becomes a split view.

How to get started

Get the app running

  1. 01

    Download it

    Get Ciarem on the App Store for iPhone and iPad, or on Google Play for Android.

  2. 02

    Sign in with your account

    Use the same email and password, or Continue with Google, as on the web. Accounts are created on the web first.

  3. 03

    Turn on notifications

    The first time you open the Inbox, tap Enable notifications so assigned conversations reach your phone.

Frequently asked questions

Yes. It's on the App Store for iPhone and iPad (iOS 16.4 or later) and on Google Play for Android.

No. Create your account and workspace on the web first, then sign in to the app with the same email and password or with Google.

You get notified for conversations assigned to you: new messages in them and newly assigned conversations. Conversations nobody owns don't notify anyone, so assignment is what routes the alert to a phone.

It keeps a copy of your recent conversations and the contacts you viewed. Anything you send offline is queued and goes out as soon as you're back online.

No. The app is for answering customers. Configuring your agent, channels, knowledge base, catalogs and billing stays on the web dashboard.

It follows your phone's language: English, Spanish or Portuguese.

Related features

Your next customer already wrote to you.

Try Ciarem free for 14 days and see it answer with your information before your customers do.

Start your free 14-day trial
  • No credit card. Cancel anytime.